🌟 About the role

As an Area Manager, you are the face of our brand in the community. You play a vital role in supporting pet families, veterinary clinics, and internal teams by delivering compassionate, professional pet aftercare services.

This is a hands‑on role where empathy, organisation, and reliability come together. You’ll be trusted to represent our values, maintain high service standards, and ensure every interaction reflects care, dignity, and respect.

 🐶 What you’ll be doing

Customer Service & Client Care

• Collect pets from veterinary clinics in line with daily and weekly schedules

• Conduct home collections and return ashes to families with compassion and professionalism

• Support urgent collections in collaboration with the Client Care Team

• Build strong relationships with Veterinary Owners and Practice Managers

• Manage and resolve client concerns with empathy and professionalism

• Communicate clearly with clients and veterinary teams regarding services, timelines, and requirements

• Handle requests relating to urn selection and engraving, ensuring accurate handover to internal teams

• Deliver brochures, body bags, and sharps containers to veterinary practices

• Monitor sharps levels and liaise with management for collection

• Maintain immaculate standards within veterinary clinic freezer facilities

Collaboration & Teamwork

• Work closely with Client Care, Relationship, Cremation, and Prep Teams

• Support other Area Managers with loading and unloading when required

• Attend team and company meetings

• Assist with operational duties aligned to business needs

Administration & Accuracy

• Ensure all pets are correctly tagged, weighed, and documented

• Handle client payments (cash, cheque, credit card)

• Complete all paperwork accurately and on time

Systems, Safety & Standards

• Maintain high standards of cleanliness across warehouse and freezer facilities

• Ensure vehicles are clean, well‑maintained, and stocked with required equipment

• Follow all company policies, procedures, and WH&S requirements

• Report hazards, risks, or maintenance issues promptly

• Take personal responsibility for presentation, hygiene, and equipment care

 ✅ About you

• Naturally compassionate with strong interpersonal skills

• Comfortable performing physically demanding tasks over sustained periods

• Reliable, organised, and detail‑focused

• Able to communicate with sensitivity in emotionally challenging situations

• A collaborative team player who takes pride in service excellence

• Open to learning, feedback, and professional development

 💙 Our values – CARES

We live by our CARES values every day:

• Collaboration – We achieve more together

• Accountability – We act with integrity and honesty

• Responsiveness – We put clients and communities first

• Excellence – We continuously improve

• Safety – We keep everyone safe, always

 🔗 Key relationships

Internal: Client Care Team, Cremation Team, Prep Team, Relationship Managers, Client Field Team
External: Veterinary Clinics, Clients, Service Providers

 ⚠️ Role requirements

• Ability to lift up to 25kg unassisted

• Q Fever vaccination (mandatory)

 ✨ Why join us?

• Meaningful work supporting families during sensitive moments

• Strong team culture with shared values

• Opportunities for growth and development

• A role where compassion truly matters